What is glamaCo's return policy?

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    Please choose carefully as we do not give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

    Refer to the below notice for further information on the refund and return policy enforced by glamaCo in accordance with The Queensland Government Office of Fair Trading and Australia Consumer Law.

    If the product has left the store we can no longer guarantee that the product has not been tampered with or left out in the sun which may change the products components causing it to no longer be effective in doing what it was designed to do.

    Please retain your original receipt as proof of purchase.

    All returns must be in original condition, unopened and unused (unless faulty).

    Online returns must be made within 14 days of Delivery, except when an item is faulty and covered by a warranty period. 

    It is the customer’s responsibility to retrieve any items that glamaCo deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. glamaCo will not pay to return items in unacceptable condition.

    glamaCo takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

    Coupon codes cannot be returned or exchanged and cannot be applied to exchanges.

    Once glamaCo receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.

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